Snowfall is on a journey to revolutionise travel, through our platform Junction.
Junction is a multimodal travel operating platform connecting all travel Providers, Resellers and Partners in one simple setting. You can learn more about how Junction is revolutionising travel at https://snowfalltravel.com/junction.
Snowfall is a fast-paced, high-growth startup and we pride ourselves on an incredible culture that transcends to our employees all around the globe. We’re building a world-class team to continue our growth journey; we’re looking for people who challenge the status quo and are passionate about making an impact. Currently, we are looking for a Partner Success Manager to join our team!
We are seeking a highly motivated Partner Success Manager to join our team. You will be responsible for managing and nurturing our partner relationships, driving their success, and maximising their value via Junction. You will collaborate with our partners, providing them with strategic guidance, operational support, and data-driven insights to help them thrive in the ever-evolving travel industry.
- Serve as implementations lead onboarding customers onto our Junction platform.
- Provide technical expertise to Snowfall customers related to GDS, NDC and other third party provider integrations related to travel ecosystems.
- Support the development team with subject matter expertise in tandem with technical initiatives
- Act as primary account manager and contact point for onboarded customers providing services in line with SLA’s and KPI’sWork with the technical support team in developing best practices and SOP’s for servicing customers through the Junction platform
- Develop and maintain strong relationships with our partners, understanding their business needs, objectives, and challenges
- Serve as the primary point of contact for partner inquiries, ensuring timely and effective resolution of issues
- Collaborate with cross-functional teams such as Sales, Marketing and Product to drive partner growth
- Provide partners with ongoing support and training to enhance their understanding and utilisation of Junction
- Analyse partner performance data, identify trends and recommend optimisation strategies to improve partner engagement and revenue generation
- Conduct regular business reviews with partners, highlighting key performance metrics, addressing concerns, and identifying growth opportunities
- Stay updated on industry trends, competitive landscape, and emerging technologies, sharing relevant insights with partner.
- Act as a champion for partners internally, advocating for their needs and driving internal initiatives to enhance the partner experience
What we’re looking for:
- Previous experience in a partner success or similar travel tech role.
- Previous experience working in the Travel Industry.
- Previous experience working with commercial online booking tools (Concur, Deem, Serko etc…)
- Previous TMC experience - highly desirable
- Strong foundational knowledge of Sabre GDS system (Amadeus and/or Travelport a plus)
- Strong analytical and problem-solving abilities, leveraging data to drive strategic decisions and optimise partner performance
- Exceptional organisational skills, with the ability to manage multiple priorities and deliver results in a fast-paced, deadline-driven environment
- Proficiency in using CRM systems - ideally Salesforce
- A passion for travel and a deep understanding of the industry landscape and trends
- Excellent communication and interpersonal skills, with the ability to build strong relationships and influence at all levels
Applications are reviewed on a rolling basis, apply today for consideration!